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FAQsWeGo Transit COVID-19 Update
Last Updated: 06/01/2020 12:15 p.m.Service Level: Enhanced Modified
We are operating service on a Saturday+ schedule effective March 30, 2020.For your safety and ours, please consider wearing a mask while using transit.
Service changes postponed until further notice.
If you are in need of lifeline services to COVID-19 testing facilities, click here.
You may experience additional wait times when calling customer service due to high call volumes.
For up-to-date information, sign up for our newsletter or follow us on social media.
What Riders Need to Keep in Mind
When a contagious virus hits a metropolitan area in the way that COVID-19 (novel coronavirus) has, it's easy to feel apprehensive about using public transit. However, we're doing all that we can to make sure our service remains clean and safe to use for those who need it.Immediately following the announcement of the first COVID-19 case in Tennessee, we increased the frequency of our vehicle and facility disinfecting program, with greater focus on surfaces touched most frequently by riders and employees. We're also working with our service providers, such as Gray Line and Transit Solutions Group, to make sure our regional bus and train services are increasing their efforts as well.
We're continuing to work with the Metro Nashville Health Department to make sure all of our practices are in line with recommended efforts to minimize the spread of not only COVID-19, but also general influenza and other viruses that can spread by touch-contact. We will continue operating our services to assist those who use it to access grocery stores, healthcare, and their work. View our Frequently Asked Questions.
Help Us Help You
In order to make our system truly safe for those who need it, we need your help.As a general reminder to passengers, please observe the following rules while riding public transit:
- Only ride public transportation for trips deemed essential under the Mayor's Safer at Home Order.
- Stay home if you are sick or not feeling well.
- Please do not sit in the front rows of seats reserved for senior citizens and persons with disabilities.
- Avoid close contact with other passengers and the bus operator.
- Minimize the time you spend at WeGo Central and at other enclosed bus waiting areas.
- Wash your hands regularly and for at least 20 seconds after being in a public place or coughing, sneezing, and blowing your nose.
- If no hand soap is readily available, use hand sanitizer that contains at least 60 percent alcohol.
- Cover your mouth and nose with a tissue or the inside of your elbow while coughing or sneezing.
Riders should also be aware that while our custodial staff is focusing their efforts on disinfecting surfaces, some trash cans at bus stops may not be emptied as quickly. Please be mindful of what trash you throw away.
Official Resources
Metro Nashville
Tennessee Department of Health
Centers for Disease Control (CDC)
Vanderbilt University Medical Center
WeGo Communications
Press Releases and Public Information
- WeGo Public Transit continues to operate as normal
- WeGo Public Transit, Metro Nashville Health Department working together
- WeGo Cancels Upcoming Public Meetings
- COVID-19 and Public Transit: Frequently Asked Questions - March 12, 2020
- WeGo Spring service changes postponed
- WeGo to implement modified service plan in response to COVID-19
- Modified service levels effective March 30, 2020
- Riverfront Station closed until further notice
- As Travel Restrictions Continue, WeGo Empowers Operators
- WeGo to implement enhanced service plan as Nashville begins to reopen
- Modified service levels effective May 31, 2020
- WeGo Temporarily suspends service Saturday Evening, May 30
- WeGo to end Sunday Service on May 31 at 8:00 p.m.
- WeGo to end Weekday Service for Monday, June 1 at 10:00 p.m.
Newsletters
- WeGo COVID-19 Response - March 12, 2020
- WeGo COVID-19 Update - March 17, 2020
- WeGo COVID-19 Update - March 30, 2020
- WeGo Update - April 16, 2020
- WeGo COVID-19 Update - May 13, 2020
- WeGo COVID-19 Update - May 26, 2020
Media
- NewsChannel 5: WeGo to continue regularly scheduled routes amid COVID-19 outbreak
- WPLN: Coronavirus In Tennessee Updates
- WSMV: WeGo Transit still operating, but urging people not to ride unless absolutely necessary
- Tennessean: Bus drivers, transit staff perform essential work for Nashville during lockdown (Opinion)
Things to Keep You Busy
- Edible Nashville: A guide to Nashville restaurants during COVID-19
Tired of frozen pizza? Edible Nashville was kind enough to round up a list of all the restaurants currently offering curbside and delivery services. They’re updating it regularly, so go get that hot chicken you’ve been wanting—just take it home to eat. - Poetry in Motion
Every year we partner with Metro Arts to bring you Poetry in Motion as part of their Poetry Month celebrations. While COVID-19 has slowed down a lot of what we normally do, we’re still happy to share all the beautiful work local poets have contributed. We all need a little inspiration these days. - Kristin Llamas: Socratic Dialogues
Stretch your brain a little with our friend Kristin Llamas, the artist behind those sweet, little llama faces that graced one of our buses a little over a year ago. She has tackled the air waves with a series of podcasts that ask us: What is love? What is wonder?
- Acme Radio Live: Social Distancing Sessions
Missing those intimate, live concert feels? Acme Radio Live’s Social Distancing Sessions can give you just that, all from the comfort of you couch (and you’ll be supporting some seriously talented artists). These sessions are streamed live on Acme Radio Live’s Facebook account.
- Meg Pollard: Coloring Pages
Before COVID-19 hit our streets, we had a very cool show planned out with our new artist friend Meg Pollard. While we’ve postponed her art installation, you can still get your art fix in with these special coloring pages she created (they are way cooler than the coloring pages your bank shared with you).
