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Customer Satisfaction Survey

Nashville MTA would like to know what you think of our bus services. We are interested in your comments whether you ride the bus frequently, occasionally, or even if you rarely use our services.

The 20-question survey should only take five minutes to complete and is being conducted simultaneously through the American Bus Benchmarking Group (ABBG) by 18 transit agencies across the country. By doing so, similar transit agencies can find out what their passengers think of the service they provide. These agencies will compare the results of the surveys, so that we can learn from each other and work toward giving you even better service.

Your information and responses will remain confidential and will not be used for any other purpose.

Participants who complete the survey and opt to provide their contact information will be entered into a drawing. Four people will receive the option of a $20 Walmart gift card or 7-Day MTA pass. A grand prize drawing will be held for a 31-Day MTA pass. Please note: contact information is only needed to participate in the drawing and is not required for survey participation.

Thank you for completing our survey.

Take the survey in English
Take the survey in Spanish

About ABBG:
The American Bus Benchmarking Group (ABBG) provides a confidential forum for mid-sized bus organizations across the country to learn from each other by comparing performance, sharing experiences, and identifying best practices.

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